1- how can i have an wholesale account?
Kindly head to our wholesale inquiries section.
How do I open a wholesale sales account?
Please go to the Wholesale Sales box.
2- is it free shipping?
Any order above 200SR is considered free shipping to the whole kingdom.
3- do you ship internationally?
We do not ship internationally at the moment.
Is there an international shipping?
Currently we do not ship internationally.
4 - what time is your operation?
operating hours are from 8:00 AM - 5:00 PM from Sunday-Thursday.
What are your work times?
Our working hours are every day from Sunday to Thursday from 8 am-5pm.
5- are you a coffee shop?
We are a roastery.
Are you a café?
We are toaster
6- do you offer training?
kindly check our website for our training & services
Do you provide training?
Please visit our website to know full details of our courses and services.
7- Can we pass by anytime to talk?
kindly set an a ppointment for us to take you through it.
Is there a good time to meet you?
Please contact us to arrange an appointment
8- do you guys provide Green coffee beans?
No we do not.
Do you supply green coffee?
We do not supply green coffee
9- i received an order but it was not complete or wrong order what to do?
Extremely sorry for the mistake, kindly contact us asap & will take care of it.
I made an order but there is a problem What should I do?
Very sorry for the problem, please contact us to be of service to you as soon as possible.
10- do you roast the beans that the customer brings
Apologies we do not.
Do you roast coffee from a third party?
Sorry, we do not roast coffee that is not affiliated with us.
11- returns of products
Kindly check our policy section on our website.
Is there a retrieval?
Please kindly check the attached policy on the website for the retrieval mechanism
12- Is it ready stock or roast by order?
Roast by order
Is stock ready or roast as per request
13- What's your minimum order for a wholesale?
What is the lowest amount of wholesale prices?
The minimum quantity for a sentence is 20 kilos.
14- Will my coffee be ground?
to ensure the quality of your coffee we prefer to give them as beans to have a better cup taste after grinding.
Do you receive ground coffee?
To ensure the quality of coffee, it is preferable to receive ground coffee.
15- Where is your location?
we are located in industrial city thuqbah.
Where is your website
We are present in Al Thuqbah industrial.
16- What payment methods do you accept?
we do accept visa & Mada payments.
What types of payments are acceptable?
We accept Visa or Mada payments