FAQ الأسئلة الشائعة

FAQ

1- how can i have an wholesale account?

Kindly head to our wholesale inquiries section.

How do I open a wholesale sales account?

 Please go to the Wholesale Sales box.

 

2- is it free shipping?

Any order above 200SR is considered free shipping to the whole kingdom.

 

3- do you ship internationally?

We do not ship internationally at the moment.

Is there an international shipping?

Currently we do not ship internationally.

4 - what time is your operation?

operating hours are from 8:00 AM - 5:00 PM from Sunday-Thursday.

What are your work times?

Our working hours are every day from Sunday to Thursday from 8 am-5pm.

 

5- are you a coffee shop?

We are a roastery.

Are you a café?

We are toaster

 

6- do you offer training?

kindly check our website for our training & services

 

Do you provide training?

Please visit our website to know full details of our courses and services.

 

7- Can we pass by anytime to talk?

kindly set an a ppointment for us to take you through it.

Is there a good time to meet you?

Please contact us to arrange an appointment

8- do you guys provide Green coffee beans?

No we do not.

Do you supply green coffee?

 We do not supply green coffee

9- i received an order but it was not complete or wrong order what to do?

Extremely sorry for the mistake, kindly contact us asap & will take care of it.

I made an order but there is a problem What should I do?

Very sorry for the problem, please contact us to be of service to you as soon as possible.

 

10- do you roast the beans that the customer brings

Apologies we do not.

Do you roast coffee from a third party?

Sorry, we do not roast coffee that is not affiliated with us.

11- returns of products 

Kindly check our policy section on our website.

Is there a retrieval?

Please kindly check the attached policy on the website  for the retrieval mechanism

12- Is it ready stock or roast by order?

Roast by order

Is stock ready or roast as per  request

Customized roasting.

 

 

13- What's your minimum order for a wholesale?

20kg above 

What is the lowest amount of wholesale prices?

The minimum quantity for a sentence is 20 kilos.

14- Will my coffee be ground?

to ensure the quality of your coffee we prefer to give them as beans to have a better cup taste after grinding.

Do you receive ground coffee?

 To ensure the quality of coffee, it is preferable to receive ground coffee.

15- Where is your location?

 we are located in industrial city thuqbah.

Where is your website

We are present in Al Thuqbah industrial.

  

16- What payment methods do you accept?

we do accept visa & Mada payments.

What types of payments are acceptable?

We accept Visa or Mada payments